Terms & Conditions

About Us

www.thepolishingshop.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Metal Finishing Supplies Ltd
North Street
WS11 0AZ
Tel 01543 505771
Fax 01543 466011

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

No Handling Charges.
Standard Service

UK Mainland:

Standard Service
For orders under £45.00 shipping will be £2.92 plus VAT = £3.50
For orders £45.00 or over shipping will be free.
Small parcels under 2.0kg and under are sent via royal mail 24.
Parcels over 2-2 1/2kg are sent via carrier Parcelforce or UPS
Please let us know if you have a preference.

Guaranteed Next Working day delivery
For any overnight service, we need an order to be placed before 1.30 PM.
DPD  Next Working Day Service £6.50 plus vat = £7.80
DPD  12 AM Next Working Day Service £9.00 plus VAT =£10.80
DPD 10 AM Next Working Day Service £11.20 plus VAT = £13.44
DPD Saturday Delivery £8.50 plus VAT = £10.20

DPD Saturday AM £20.00

Delivery Schedule

On standard delivery, you will receive it in 3-5 working days.
Items sent via standard delivery under 2kg will be shipped by Royalmail First class post and over 2kg Parcelforce
Overnight service available with Parcelforce.

Please do not hesitate to contact Andrew on 01543 505771 if any special arrangements have to be made.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We can also suggest an alternative.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption.

We do not store credit card details nor do we share customer details with 3rd parties.


You may cancel your order within 21 days of collection or delivery, such notice must be given in writing we must be notified of the reason for cancellation. On cancellation of an order you must return the goods to us at your cost unless the goods are being returned because they are faulty or incorrectly delivered in which case we shall meet the cost of the carriage by a carrier nominated by us.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01543 505771. Our mail address is Metal Finishing Supplies Ltd, North Street Industrial Estate, Bridgtown, Cannock, Staffordshire, WS11 0AZ, UK

Privacy Policy

thepolishingshop.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm